FAQS

MY ACCOUNT

DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?

No you can buy the items without creating the account but setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page

HOW DO I SIGN UP/CREATE AN ACCOUNT?

Please click on ‘Account’ top right corner followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service and we will be pleased to assist you.

I FORGOT MY PASSWORD, HOW CAN I RETRIEVE IT?

Please click on ‘Forgot your password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?

Please sign in and click on ‘Account’. You will be able to edit/update your particulars.

HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?

Please sign in and click on ‘Account’. You will be able to edit/update your particulars in your account and save it for future orders. You can also change the delivery address.

WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?

By signing up an account with, you will be able to access and manage your account information easily. This includes:

• Changing your password
• Updating your billing or shipping address
• Checking your order status
• Viewing your complete order history
• Managing your e-mail preference settings (e.g. choose whether to receive mails from jewelrygalapk.com)

ORDER

HOW CAN I PLACE AN ORDER?

In order to place an order, you will be required to::

• Shop for the items you want
• Add the items to your Shopping Bag
• Proceed to checkout
• Enter billing and shipping information
• Provide payment information
• Review and submit your order
• Check your order status

HOW WILL I KNOW IF JEWELRY GALA HAS RECEIVED MY ORDER?

After you place your order, you will receive an acknowledgement e-mail or SMS message from JewelryGalapk.com to confirm that your orders have been well-received. You may check the status of your order through “Account”.

I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?

A sales order summary is an auto-generated e-mail where jewelrygalapk@gmail.com acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.

THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?

If there is any missing item(s), please contact at jewelrygalapk@gmail.com.

HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?

Please sign in to “Account’ to view your order history. Click on the order you wish to view to see the details.

HOW DO I TRACK MY ORDER STATUS?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

AM I ABLE TO TRACK MY ORDER?

Yes. When we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.

CAN I CANCEL MY ORDER?

Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

CAN I AMEND MY ORDER?

Unfortunately we are unable to amend an order once it has been placed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.

CAN I ADD ITEMS TO AN EXISTING ORDER?

Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

I TRIED TO CHECK OUT AND THE ITEM IN MY SHOPPING BAG DISAPPEARED?

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

WHEN I PLACE AN ITEM TO MY SHOPPING BAG, IS THE ITEM PLACED UNDER MY RESERVATION?

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

SHIPPING RESTRICTIONS

ARE THERE ANY RESTRICTED AREAS?

Currently, we are unable to ship to any military, protected area/location. Please note that we are unable to publish all the restrictive area.

WHAT HAPPENS IF AN INCORRECT ADDRESS IS PROVIDED FOR THE DELIVERY?

If the address is incorrect or outdated, the package will be returned to us by the courier company. Please check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, please log on to your online account and update the shipping address.

HOW IS THE DELIVERY PROCESSED?

The Courier Company make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

DELIVERY DATES

IS THERE A GUARANTEED DATE WHICH I CAN RECEIVE MY ORDER ON TIME?

Currently, we are unable to guarantee a delivery date. The delivery period is subjected to destination. Usually Courier Company takes 2 to 3 days to deliver in big cities and 5 to 7 working days for the remote area.

RETURNS AND EXCHANGE

I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?

Defective items can only be returned to jewelry gala, subject to item being returned must be in its original condition with the original tags.

There are strictly no refunds via cash/credit card. Please note that value amount and shipping charges are strictly non-refundable and non-returnable in any form. Sale items cannot be exchanged.

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

Incorrect item received can only be returned to jewelry gala, subjected to item being returned in its original condition.

TECHNICAL DIFFICULTIES

I RECEIVE AN ERROR WHEN PLACING MY ORDER, WHAT WENT WRONG?

Kindly do a screenshot of the page where you experience the error, or copy the error message and send it jewelrygalapk@gmail.com for further assistance.

PROMOTIONS

WHAT KIND OF PROMOTIONS WILL Jewelry Gala HAVE?

On some occasions, we may introduce special promotions and discounted items on the website, at a limited time offer. We might also issue special coupons and vouchers which you can use for your future orders.

WHAT ARE THE TERMS AND CONDITIONS FOR PROMOTIONS?

Promotions include but are not limited to discount coupons, discount voucher, bundle buys, complimentary gift with your purchase or free shipping. Promotions are always set with a time frame and with an expiry date.

WHAT HAPPENS IF THE PROMOTION THAT I WOULD LIKE TO HAVE HAS EXPIRED?

We are unable to allow you to use any promotion that has expired.